Refund policy

Returns & Refunds Policy

Because all items are made to order, we do not accept returns or exchanges for:

  • Incorrect size selection
  • Buyer’s remorse
  • Color preference
  • Change of mind

Please review all product details and sizing charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Misprinted
  • Or you received the wrong item

please contact us within 30 days of delivery.

How to Request a Return or Replacement

  1. Visit our Contact Form.
  2. Include your order number and a description of the issue.
  3. Photos of the defect/damage are required.
  4. Once approved, we’ll either:
    1. Ship you a replacement at no cost, or
    2. Issue a refund to your original payment method.

Lost Packages

If your package appears lost in transit, please contact us within 30 days of the estimated delivery date.

We will work with the shipping carrier and our fulfillment partners to resolve the issue.

Wrong Address / Unclaimed Packages

Customers are responsible for providing the correct shipping address at checkout.

If an order is returned due to:

  • An incorrect address
  • Failure to claim the package
  • Delivery refusal

the customer may be responsible for reshipping costs.

If the package is not reshipped, no refund will be issued for made-to-order items.

Exchanges

We do not offer direct exchanges.

If you received a damaged or incorrect item, we will replace it after reviewing your claim.

Refunds

Approved refunds will be issued to the original payment method.

Depending on your bank or payment provider, refunds may take several business days to appear.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Face coverings
  • Personal-use items
  • Sealed goods where applicable

Contact Us

For any return or refund questions, visit our Contact Form.